For a company that built its reputation on quality, Sonos has entered an utterly unacceptable level of business conduct with its “app-ocalypse.”
  • Sonos’s botched app rollout is a significant leadership failure, resulting in widespread customer dissatisfaction and technical issues that undermine its brand.
  • Over 100 employees were laid off, likely due to the mishandling of the app, reflecting poor leadership priorities and decisions.
  • Sonos now faces potential long-term damage to its customer loyalty and market confidence, with upcoming updates needing to address these issues urgently.
  • linearchaos@lemmy.worldEnglish
    1·
    3 months ago

    I use Alexa->Sonos->Plex to avoid Android. But that’s because Google music folded up back in the day in her refuse to pay Google for any of the music I already own.