I’m having a problem with one of the apps that interacts with something I’m hosting. Alternative apps aren’t having the same problem and neither is the webpage UI. Having purchased the app, I emailed the developer for some help and they said they didn’t know what the issue was and that it could probably fix it if they could access my server. I’m not really comfortable with that though. Should I be?
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Without more information it’s impossible to say.
Maybe you can setup a clone with different passwords and no real data? I don’t thing your cautiousness is unreasonable.