bimbimboy@lemm.ee to Technology@lemmy.worldEnglish · 2 months agoHalf of companies planning to replace customer service with AI are reversing coursewww.techspot.comexternal-linkmessage-square178fedilinkarrow-up1914arrow-down17
arrow-up1907arrow-down1external-linkHalf of companies planning to replace customer service with AI are reversing coursewww.techspot.combimbimboy@lemm.ee to Technology@lemmy.worldEnglish · 2 months agomessage-square178fedilink
minus-squareMangoCats@feddit.itlinkfedilinkEnglisharrow-up2·2 months agoThey’re unpredictable. Every employee is a potential future lawsuit, they can get injured, sexually harassed, all kinds of things - AI doesn’t press lawsuits against the company, yet.
They’re unpredictable. Every employee is a potential future lawsuit, they can get injured, sexually harassed, all kinds of things - AI doesn’t press lawsuits against the company, yet.