Oh heck. I can’t recall the number of times someone, even myself, has driven significant distances just to plug things in because users are to much of window lickers to understand what a USB cable looks like half the time.
One of the funniest that I still regularly encounter is people who power cycle their monitor to reboot their computer. Not realizing that the monitor isn’t the computer itself…
I mean, the list goes on and on and on for this kind of stupid shit. The kicker is that if you even fucking try to make them slightly less goddamned stupid about this shit, they don’t want to hear it.
You’ll be taking at them and you might as well be taking to the fucking wall for all the good it will do.
I had to explain to someone today that, though you can print through someone’s PC to their USB printer, you cannot run the scanner software and connect the same way. So scanning no worky from another computer.
We have print servers, but we don’t have scan servers. Why is that?
Anyway, I don’t think they believed me.
The fun part is that the printer has Ethernet, and if they plugged that in, both systems would be able to print and scan… What a crazy idea!
But the bossman didn’t think it was going to be possible to plug in the printer to the network without wifi… Idk, I’m not there, I don’t know what color the walls in your office are, nevermind being able to coach you on how to plug in a device I’ve never seen to a network I equally haven’t seen.
Maybe people should ask their IT people if it’s a good idea to buy a printer when they have these kinds of operational requirements…
Sometimes there’s just simple questions which are just like… leave you stumped as how to explain to them properly.
I think the scanner/printer divide is more because often there’s a centralised printer in an office or something, but rarely is there a shared scanner. You’d have to walk over to it, place a document in, then walk back to your desk, run the scan, then walk to get the document again.
Yeah. Closest we come to something like that is either scan to email (directly from the printer) or scan to (network) folder. I’ve used both in the past, but both require a network connection.
If they had a network connection to the printer then the user would have direct access to it, and they wouldn’t need a computer to act as a print server.
Hilariously, in that case, the printer has Ethernet, so it’s entirely possible to do what they want. They just need to find a way to plug the printer into Ethernet. I explained this to them, they basically said that there was no way they could do that.
Sure. Ok.
I explained this to them, they basically said that there was no way they could do that.
Hahah, they’re actually equipped with RJ45 ports.
I don’t think they understand that printer can connect itself directly to a network by the sounds of what you’ve been writing. And I don’t believe they’re incapable of understanding it. But it sure fucking felt that way a lot of the time with IT-support, and it wasn’t about me being an autist, as none of those issues affected me in customer service jobs.
You should just set that up for them, then show how it works and then they’ll go “aaaaaaaaa that’s what you meant with all the annoying rambling phone call and emails I got from you after our last ticket”
They put in effort to understand as little as they can.
Maybe that’s a personality quirk, maybe their brain don’t work right, who the hell knows. But they try to know only as much as they have to in order to do the job.
Oh heck. I can’t recall the number of times someone, even myself, has driven significant distances just to plug things in because users are to much of window lickers to understand what a USB cable looks like half the time.
One of the funniest that I still regularly encounter is people who power cycle their monitor to reboot their computer. Not realizing that the monitor isn’t the computer itself…
I mean, the list goes on and on and on for this kind of stupid shit. The kicker is that if you even fucking try to make them slightly less goddamned stupid about this shit, they don’t want to hear it.
You’ll be taking at them and you might as well be taking to the fucking wall for all the good it will do.
And you also have to manage politely telling them how silly they’ve been.
Once got a ticket for “a broken DVD-drive”. Went on over. 'Twas a CD-drive.
“Well what was the issue, why didn’t my DVD-drive work?”
“Well if you look real close, this is actually a CD drive and thus incapable of reading DVDs”
She took it well enough with humour. Some don’t…
I had to explain to someone today that, though you can print through someone’s PC to their USB printer, you cannot run the scanner software and connect the same way. So scanning no worky from another computer.
We have print servers, but we don’t have scan servers. Why is that?
Anyway, I don’t think they believed me.
The fun part is that the printer has Ethernet, and if they plugged that in, both systems would be able to print and scan… What a crazy idea!
But the bossman didn’t think it was going to be possible to plug in the printer to the network without wifi… Idk, I’m not there, I don’t know what color the walls in your office are, nevermind being able to coach you on how to plug in a device I’ve never seen to a network I equally haven’t seen.
Maybe people should ask their IT people if it’s a good idea to buy a printer when they have these kinds of operational requirements…
Haha nice.
Sometimes there’s just simple questions which are just like… leave you stumped as how to explain to them properly.
I think the scanner/printer divide is more because often there’s a centralised printer in an office or something, but rarely is there a shared scanner. You’d have to walk over to it, place a document in, then walk back to your desk, run the scan, then walk to get the document again.
Yeah. Closest we come to something like that is either scan to email (directly from the printer) or scan to (network) folder. I’ve used both in the past, but both require a network connection.
If they had a network connection to the printer then the user would have direct access to it, and they wouldn’t need a computer to act as a print server.
Hilariously, in that case, the printer has Ethernet, so it’s entirely possible to do what they want. They just need to find a way to plug the printer into Ethernet. I explained this to them, they basically said that there was no way they could do that. Sure. Ok.
Hahah, they’re actually equipped with RJ45 ports.
I don’t think they understand that printer can connect itself directly to a network by the sounds of what you’ve been writing. And I don’t believe they’re incapable of understanding it. But it sure fucking felt that way a lot of the time with IT-support, and it wasn’t about me being an autist, as none of those issues affected me in customer service jobs.
You should just set that up for them, then show how it works and then they’ll go “aaaaaaaaa that’s what you meant with all the annoying rambling phone call and emails I got from you after our last ticket”
I would, but I don’t give any shits about them.
I would suggest it to my sales team to pursue it, but I couldn’t be arsed to bother.
They want to be dumb, cool.
I was never senior enough to really ignore anything to be honest, didn’t spend all that long in the field
I don’t think they do… they just are?
Which is kinda sad. They can’t help it. Well they could, if it weren’t for their personalities, I guess.
Willful ignorance.
They put in effort to understand as little as they can.
Maybe that’s a personality quirk, maybe their brain don’t work right, who the hell knows. But they try to know only as much as they have to in order to do the job.