• brbposting@sh.itjust.worksEnglish
    1·
    5 months ago

    Impressive. Employ a buncha seasoned techniques ‘n’ tactics during service? Influence by Dr. Cialdini had some, (including one that was essentially dishonest), but one more normal one like this:

    One of the best demonstrations of the Principle of Reciprocity comes from a series of studies conducted in restaurants. So the last time you visited a restaurant, there’s a good chance that the waiter or waitress will have given you a gift. Probably about the same time that they bring your bill. A liqueur, perhaps, or a fortune cookie, or perhaps a simple mint. — So here’s the question. Does the giving of a mint have any influence over how much tip you’re going to leave them? Most people will say no. But that mint can make a surprising difference. In the study, giving diners a single mint at the end of their meal typically increased tips by around 3%. — Interestingly, if the gift is doubled and two mints are provided, tips don’t double. They quadruple—a 14% increase in tips. But perhaps most interesting of all is the fact that if the waiter provides one mint, starts to walk away from the table, but pauses, turns back and says, “For you nice people, here’s an extra mint,” tips go through the roof. A 23% increase, influenced not by what was given, but how it was given. — So the key to using the Principle of Reciprocity is to be the first to give and to ensure that what you give is personalized and unexpected.