When I was in my 20s I frequented a local bar a few times a week and always thought it’d be cool if the bartender would just know what my usual drink was. Turns out that was not a great idea.
Walked into a bar/club one night and it was packed because some biker event. They had multiple bars but I usually went to an outside one upstairs because I could smoke outside, you know double down on being unhealthy. The bartender somehow saw me and my spouse walk in, ran out from behind the bar and grabbed two chairs stashed in a corner so they were out of the way of people dancing and asked people to slide over and put those chairs in at the bar so we could sit down. Everyone around the area had this look like the queen of fucking England just walked in and Ill never forget it. That’s the kind of customer service that will make sure you come back. The guy knew that business was seasonal, but if you treat your locals well when it gets busy like that, they’ll be the ones who are there when it’s slow season and he’d still have a few customers.
When I was in my 20s I frequented a local bar a few times a week and always thought it’d be cool if the bartender would just know what my usual drink was. Turns out that was not a great idea.
Walked into a bar/club one night and it was packed because some biker event. They had multiple bars but I usually went to an outside one upstairs because I could smoke outside, you know double down on being unhealthy. The bartender somehow saw me and my spouse walk in, ran out from behind the bar and grabbed two chairs stashed in a corner so they were out of the way of people dancing and asked people to slide over and put those chairs in at the bar so we could sit down. Everyone around the area had this look like the queen of fucking England just walked in and Ill never forget it. That’s the kind of customer service that will make sure you come back. The guy knew that business was seasonal, but if you treat your locals well when it gets busy like that, they’ll be the ones who are there when it’s slow season and he’d still have a few customers.