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Cake day: August 1st, 2023

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  • Malfeasant@lemm.eetoMildly Infuriating@lemmy.worldI hate people like this
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    16 days ago

    Having worked both retail and call center, no, they’re not in the same league. People can be assholes over the phone, absolutely, but it’s quite different from face-to-face. Someone threatens to kill me over the phone, I can say “I’d like to see you try” and hang up, and the worst that happens is I get fired. In person, they can carry out the threat.


  • It’s nice when you have a boss that has your back. I worked at RadioShack back in the day, and the manager of the store I stayed at the longest was like that. Of course we didn’t have the whole x items or less, but we were in a busy college area, only on-street parking, so we’d get people running in and wanting to be served immediately regardless of how busy we were because they were double parked. The boss empowered us to tell them to fuck off, politely of course. “Come back when you have more time, we’ll be happy to help”. Also, we were next to a parking lot, it wasn’t ours, though we did have a couple of spots that were clearly marked employee parking only. Few things gave the boss more pleasure than calling a tow truck… Literally rubbing his hands with glee on multiple occasions.



  • To be super pedantic, no, ownership of your money never transfers to visa. When your card is swiped (tapped, whatever) visa (or mc or Amex or whoever else) facilitates communication between your bank and the merchant’s bank, but no money moves yet. At the end of the day the merchant settles out those transactions, but that’s still just data. The money moves typically a day or two later, and that is done directly between the customer and merchant’s bank. Source: worked in credit card processing for ~9 years.