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Cake day: June 13th, 2023

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  • I think there’s good potential where the caller needs information.

    But I am skeptical for problem-solving, especially where it requires process deviations. Like last week, I had an issue where a service I signed up for inexplicably set the start date incorrectly. It seems the application does not allow the user to change start dates themselves within a certain window. So, I went to support, and wasted my time with the AI bot until it would pass me off to a human. The human solved the problem in five seconds because they’re allowed to manually change it on their end and just did that.

    Clearly the people who designed the software and the process did not foresee this issue, but someone understood their own limitations enough to give support personnel access to perform manual updates. I worry companies will not want to give AI agents the same capabilities, fearing users can talk their AI agent into giving them free service or something.







  • MirthfulAlembic@lemmy.worldtoLemmy Shitpost@lemmy.worldGenius
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    3 months ago

    There are certainly stories of overzealous enforcement, but the context of Loi 101 and its amendments is worth considering.

    Québecois is really interesting. It has a lot of old, outdated French in it due to the colonial connection with France being severed hundreds of years ago, where it evolved distinctly and the locals made different decisions on what to change and how to adapt to new concepts.

    One could argue the French government has been obsessive about policing language much longer with the académie française.