Doordash is part of the reason it’s not fast anymore. Chipotle, like everywhere else that makes your food on an assembly line as you order it, should take like a minute per person with overlap. Know what you want, have your card ready to pay, enjoy your lunch. But then a driver cuts straight to the register to grab an order of six burritos and a salad that is only half ready because most places wait until the last second to put take-out orders together (fewer complaints about cold/soggy food) which delays the whole process. Repeat every five minutes.
I mean, even like 2018 it wasn’t uncommon to stand in line at my local Chipotle for 15-20 minutes. No DoorDash orders, no online orders. Just really slow workers, but also understaffed, and somehow always waiting for something (rice, veggies, anything from the grill). I mean I can talk that up to poor management.
We stopped going after giving them 3 chances. There was a location by us that I literally would wait almost an hour extra for the food that I ordered on the app. The crazy part was I was already like 10 min past the pickup time. People who walked in would get the food way quicker, and when people were complaining and told them to cancel our orders, they just smirked and said oh we can’t do that. The first time we figured, ok places have bad days, but after the 2nd time, which was like 6 months later, and it was basically the same, we were done. The 3rd time was like a year later, and a new closer location to us opened. Figured cool, let’s do it. Nope, same shit. The only good news was 2 of the orders were refunded after complaining, and the 3rd, they just gave us a coupon, but it expired since we were done with them.
Chipotle wasn’t that fast. They were locally blacklisted by a lot of doordash drivers due to the wait.
Doordash is part of the reason it’s not fast anymore. Chipotle, like everywhere else that makes your food on an assembly line as you order it, should take like a minute per person with overlap. Know what you want, have your card ready to pay, enjoy your lunch. But then a driver cuts straight to the register to grab an order of six burritos and a salad that is only half ready because most places wait until the last second to put take-out orders together (fewer complaints about cold/soggy food) which delays the whole process. Repeat every five minutes.
I mean, even like 2018 it wasn’t uncommon to stand in line at my local Chipotle for 15-20 minutes. No DoorDash orders, no online orders. Just really slow workers, but also understaffed, and somehow always waiting for something (rice, veggies, anything from the grill). I mean I can talk that up to poor management.
That sounds like bad management/ownership trying to shave the operating costs as much as possible (without considering the potential losses involved)
We stopped going after giving them 3 chances. There was a location by us that I literally would wait almost an hour extra for the food that I ordered on the app. The crazy part was I was already like 10 min past the pickup time. People who walked in would get the food way quicker, and when people were complaining and told them to cancel our orders, they just smirked and said oh we can’t do that. The first time we figured, ok places have bad days, but after the 2nd time, which was like 6 months later, and it was basically the same, we were done. The 3rd time was like a year later, and a new closer location to us opened. Figured cool, let’s do it. Nope, same shit. The only good news was 2 of the orders were refunded after complaining, and the 3rd, they just gave us a coupon, but it expired since we were done with them.