cross-posted from: https://lemmy.ml/post/11497758
This coffee shop uses AI to measure the productivity of their employees and the time spent in the shop per customer. Welcome to capitalist innovation.
Not terrible if they intend on using this data to improve their services, but I have a feeling they’re going to use it to tell customers to gtfo after a certain amount of time and fire employees who don’t hit quotas. Neither of these improve their services, but they will improve short term profits.
Where’s this shop? Would be a shame if their online reviews were cluttered with 1 star AI generated posts
consequences for shitty behavior is always the correct answer.
the same AI that could be used to run the coffee shop efficiently and distribute resources along with our UBI.
but we somehow let a select group of sociopathic humans run the world instead. oh well. we kinda have ourselves to blame. we outnumber the sociopaths, afterall.
Optimization of assembly lines and critique about it is pretty old by now.
I read somewhere how the japanese tried to optimize assembly lines and have a big board where everywhere there is a work stoppage a red light would go off so you could isolate and see the patterns. The ideal was that red lights would go on and off everywhere all the time, so that all workers are working at the edge of capacity. If they are not going home totally stressed out you’re doing it wrong! /s
I don’t buy into the claim that quantifying performance is bad for employees. It prevents low-performers from free-riding on the productivity of high-performers.
You are not taking into account that someone who sells fewer cups may be better at customer retention through personalized service. Unless this is at an airport or something where service doesn’t matter, it’s a pile of Elon.
‘John is kind of an ass and he messes up orders sometimes but, he’s really fast. Joan is a bit slow, but she cares and it’s always right’.
This is a shit metric and I would not patronize a place like this.
That’s a good point, although I presume the same technology could be used to monitor customers and collect statistics about whether the identity of the server affects the probability that a customer will return.
Metrics can be dangerous because if people are rewarded according to a metric, they’ll work to maximize their score, which might not be what the actual purpose of their job is. However, I don’t think that’s a reason to assume that metrics are worse than no metrics.
So fucking sick of the AI circlejerk.
This is just the machine learning-powered pattern recognition we’ve had for at least a decade now.
AI has become an umbrella term, but this isn’t new tech.
