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Joined 4 years ago
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Cake day: June 24th, 2020

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  • So, should I start hassling my ISP about my missing 350 Mbps? Is there some other obvious thing I should test before I hassle them? I certainly don’t want them to say “have you turned it off and on again”?

    My ISP will treat anything under (I think) 90% of advertised speed as a technical problem, assuming it shows up on the modem speed test.

    I had a problem recently where it was consistently slow, but only in the evenings. I was pretty sure it was a neighbourhood issue, but I still had to go through the whole troubleshooting script, replace the modem, get a tech out to check everythting, etc.

    After none of that helped, the regular tech support didn’t know what else to try. Luckily there was a form on their site to escalate an issue. That put me in touch with an actual person with an email address, and they were able to get the issue sorted relatively quickly.

    There’s actually a whole escalation process up to making a complaint with the regulator, but this is in Canada, so YMMV.















  • It’s not as stupid as this blog post makes it sound. This was a hashing function that was intentionally taking the end of the path as the most significant part. This just impacts the order of objects in a pack file, and the size of the compression window needed to compress it.

    It’s not actually mistaking one file for another, and their proposed solution is not better in all situations.