If an LLM can’t be trusted with a fast food order, I can’t imagine what it is reliable enough for. I really was expecting this was the easy use case for the things.
It sounds like most orders still worked, so I guess we’ll see if other chains come to the same conclusion.
Also software voice recognition and using this for a shopping cart/order placement system (via phone line) has been a thing since the early 2000s, i know some mail order shops in Germany who used this.