If an LLM can’t be trusted with a fast food order, I can’t imagine what it is reliable enough for. I really was expecting this was the easy use case for the things.
It sounds like most orders still worked, so I guess we’ll see if other chains come to the same conclusion.
I actually don’t know why entering your own order hasn’t taken off more, come to think of it.
Chick-fil-A even went the other way, putting 4 high schoolers out in the weather for it. Cold, hot, raining, doesn’t matter.
With them I’m willing to just put it down to general crazyness.
That’s how my local Taco Bell is. If you don’t use your phone to place the order when you walk in there’s four kiosks you walk up to for placing your order. None of the people working are working the counter.
Most people have a hard enough time getting their car close enough to the window to get the food or to handle the card reader. I doubt many people would enjoy the toucn screen ordering as the would struggle tk get close enough and may have to lean way out of their window to order. The touch screen would also have to work reliably while wet or freezing cold.
Then you’ve got the issue of someone has to clean it and even with regular cleaning it has a huge potential to spread germs. Ultimately with all the disadvantages i think it would be too slow, too inconvenient, and add extra real estate to the drive thru.
Yeah, I guess you’d need some kind of arm or something to put the screen across. And then I guess you’d have to worry about it being damaged. Meanwhile, hiccups aside, an LLM is pretty much a drop-in solution.