See thats the distinction that I’m curious about.
When articles say “Do not tumble dry” I wonder “Are we concerned about the heat from an old fashioned rotating oven or the mechanical stress on the fabric?” because I have a fancy pants heat pump dryer and my wife still insists it will somehow ruin the clothes.










In their defence its also a lot easier for me because I’m not in a call center, my calls arent recorded and I dont have scripts or churn times to adhere to. Customer service in a call center must absolutely be someones definition of hell.
I’ve point blank said to customers things like “Look, I appreciate that you’re upset. Please believe me that I am upset too, because I have to go ask that idiot why he did what he did, document the conversation and I guarantee you the answer wont be a clever one” and “This is definitely our fuckup, not that I should use language like that with customers but ‘mistake’ just doesnt cut it”